This Privacy Policy explains how WildlifeControlCT (“we,” “us,” or “our”) collects, uses, discloses,
and protects personal information when you visit our website, contact us, request an estimate,
or use our services (collectively, the “Services”).

1. Information We Collect

We may collect the following categories of information:

• Contact details: name, email address, phone number, mailing/service address.
• Service details: property type, inspection notes, species/activity described, photos you provide, appointment history, invoices and payment status.
• Communications: messages, emails, call notes, and other information you provide when contacting us.
• Website usage data: device and browser information, approximate location (derived from IP), pages viewed, and interactions (often via cookies/analytics).

If you provide information about someone else (for example, a tenant or property manager), you confirm
you have permission to share it with us for service-related purposes.

2. How We Use Information

We use personal information to:

• respond to inquiries and provide estimates;
• schedule and perform inspections, removal, exclusion, repairs, and related services;
• communicate about appointments, service updates, and invoices;
• improve our website, services, and customer experience;
• protect against fraud, misuse, and security incidents; and
• comply with legal obligations (including wildlife permitting and recordkeeping where applicable).

3. How We Share Information

We may share personal information in the following situations:

• Service providers: vendors who help us operate (website hosting, analytics, scheduling, payment processing, email/SMS tools). They are authorized to use information only as needed to provide services to us.
• Legal and safety reasons: when required by law, subpoena, court order, or when necessary to protect rights, safety, and property.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, where information may be transferred as part of the transaction.

We do not sell your personal information in the ordinary sense of “sell” (exchange for money).

4. Cookies & Analytics

Our website may use cookies and similar technologies to help the site function, remember preferences,
and understand how visitors use the website.

• Essential cookies: required for core site functionality.
• Analytics cookies: help us understand traffic and improve pages (for example, which pages are visited most).

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

5. Calls, Texts (SMS) & Email

If you call, text, or email us, we will use your contact information to respond and provide service-related
communications. If you opt in to receive text messages:

• Message frequency varies based on your service needs.
• Message and data rates may apply from your carrier.
• You can opt out at any time by replying STOP (if applicable) or by contacting us.

We may use call logs or voicemail to document service requests and for quality and training purposes where permitted.

6. Payments

If you pay by card or electronic methods, payment processing is typically handled by third-party payment processors.
We do not store full payment card numbers on our own servers (except as provided by your processor, if applicable).

7. Data Retention

We retain personal information as long as reasonably necessary to provide Services, maintain business records,
resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on
the type of record (for example, invoices and tax-related records).

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of transmission over the internet or method of electronic storage is 100% secure.

9. Your Choices & Rights

You may be able to:

• request access to or correction of certain personal information we hold about you;
• request deletion of certain personal information, subject to legal and operational requirements;
• opt out of marketing emails (if any) by using the unsubscribe link; and
• control cookies through browser settings.

To make a request, contact us at info@wildlifecontrolct.com.
We may need to verify your identity before processing certain requests.

10. Children

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information, contact us so we can delete it.

11. Connecticut Notice

If you are a Connecticut resident, you may have additional rights under applicable privacy laws.
Where required, we will honor valid requests consistent with our legal obligations and business needs.

Note: This policy is designed for a local service business. If you use targeted advertising, advanced analytics,
or share data with ad networks, you may need additional disclosures (and possibly a cookie consent banner).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and
update the “Last Updated” date above. Your continued use of the website or Services after changes are posted
means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

WildlifeControlCT
Connecticut, United States
Email: info@wildlifecontrolct.com